FAQ
GENERAL
A CD key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game’s case or printed on the game’s quick reference card. CD keys you purchase are used to register and activate that specific game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.
Having a registered account is not necessary to buy on Vbrae.com. You can choose any product you wish to purchase and just go through our checkout process.
In order to register an account on Vbrae.com, you have to click the Sign up button and enter your email address and password. As an alternative way of signing up, you can use your Facebook, Google+ or LinkedIn account,Twitter
You can contact our Customer Support by clicking here. Please avoid creating multiple tickets regarding the same issue, and keep in mind that every message resets the ticket waiting time delaying our response. Therefore, submitting multiple messages without our reply is not recommended, as this will most likely extend the response time.
If you have a specific problem with the product you have purchased, please use create a ticket.
Alternatively, you can reach us at support@vbrae.com
MY ORDERS - DELIVERY, PAYMENTS, VERIFICATION
Each status indicates a different state of an order:
- Pending Payment – Awaiting your payment
- Processing – Is paid and about to be completed. This usually takes up to 15 minutes.
- On hold – The dispatch has been held. You should find more details in our message – On held is usually because of sms verification is needed.
- Please check your email.
- Complete – Order has been processed, and the item is already delivered (or will be shortly – see product description).
- Closed – Order refunded by an administrator.
- Canceled – Unpaid order has been canceled. If you were charged, please provide us with at least the transaction ID but preferably all payment details.
- Suspected Fraud – Order will be on hold and then move to failed payment.
- Payment Review – Either your eCheck is being cleared (5-7 days) or your payment is being verified by PayPal (up to 72hrs)
- Banned – Order has been blocked due to safety reasons.
Our unique CD key delivery system allows for instant and automatic allocation of CD keys. Once the customer makes payment and passes any fraud checks the CD key will be made available on their vbrae.com account and sent to their email account. This enables our customers to experience fast and efficient self-service any time of the day.
Except Argentina key they are not instant delivery.
We hold first time orders for paypal for verification, if we need more we will send an email and ask for confirm evidence.
You can also open a support ticket here
What payment methods do you support? We support a wide range of payment methods, so you can select the option that works best for you. You can choose from:
- MasterCard
- Maestro
- Visa
- American Express
- Diners Club
- Discover
- PayPal
- Sofort
- Alipay
- Giropay
- Bitcoin
- iDEAL
- Google pay
- Apple pay
Yes, we only use secure payment platforms. If you are paying with a credit or debit card, you have the option to pay securely through PayPal or using stripe payment platform. Vbrae doesn’t see or store your credit card information. Only the payment services we use can see your credit card information which is necessary for them to process the payment. All pages where you are required to enter your personal or credit card information are secured.
To redeem an region locked code is easy.
You need a Free VPN Urban VPN
Is a good VPN that offers all countries for free.
You also have HOLA VPN
Hola VPN works good aswell.
INSTRUCTIONS
The easiest way of receiving discount code is stay tuned on our site. Newletter, Social Media is a good way to start.
What is Primary & Secondary?
This is only an option for those who whants to play the latest games at a lower cost.
Primary is mark the xbox gamertag as your home xbox and play without the account. Simply start the game without the account and works like a code.
Secondary is where you keep the profile you get from us in the background and play with your own signed in at the same time.
Delivery is from 1-24 hours.
Please respect the delivery
KEYS & ACCOUNTS
If the key says “already redeemed? Please forward a request to our customer service or open a ticket and we will respond this within 24 hours. You may need to have evidence ready when requesting our help with the keys. It would be Date/Time when the key was redeemed.
Primary accounts only stops working if the other person is not following the instructions they have been provided. Kindley contact us for this issue.
Secondary has this issue where for example the primary is from USA, and you as secondary is from Europe. The account needs to be verified by your ip to proceed.
