FAQ


What is a CD key?

A CD key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game’s case or printed on the game’s quick reference card. CD keys you purchase are used to register and activate that specific game. Depending on the product, we provide this in the form of the actual code in text format.

How quickly will I receive the CD key?

*Our unique CD key delivery system allows for instant and automatic allocation of CD keys. Once the customer makes payment and passes any fraud checks the CD key will be available on the buyers email account. This enables our customers to experience fast and efficient self-service any time of the day.

Why didn’t I receive my CD key instantly?

*To protect against fraud, we will occasionally hold orders. If this happens you will receive the following message from us: “As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site. Your order will be reviewed by one of our agents.” Your order will manually be checked by one of our customer service agents and will usually cleared within approximately one hour. If we require any further information, we will contact you via email.

Does your system generate CD keys automatically? Our CD key allocation system does not auto-generate CD keys. It simply stores CD keys in the form of text and then automatically allocates it to customers when a purchase has been approved.

How do i redeem my code?

How to redeem a code on Xbox One

From the Home screen, scroll right to Store. Under Categories, select Games. Select Use a code. Or, say “Xbox, use code.” If prompted, sign in. If your prepaid code is a QR code, hold it up to your Kinect sensor. Otherwise, select Or enter the 25-character code, and then enter your code.

PS4 Console Steps.

Open a Sony Network Entertainment account on PSN (or use your existing Sony Entertainment Network account). Select the PlayStation®Store icon on the PS4™ system home screen. On PlayStation®Store, select Redeem Codes at the bottom of the menu. Enter the code.

Nintendo eShop

Complete These Steps: Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop. Select the account you want to use. Select “Enter Code” on the left side of the screen. Enter the 16-character download code. Select “OK” to confirm.

Steam Activation Code.

Launch Steam and log into your account. Go to Games then click on Activate a Product on Steam… Enter the code you purchased. Go to your games list in Steam, highlight the game, and click install.

How to activate my Origin code.

Launch Origin and log into your account. Click on “Origin” in the upper left corner, then click on Redeem Product Code. Enter the code you purchased and confirm its redemption. The game has been activated and is now added to your Origin library.

Payment

For now we only have Paypal and Bitcoin enabled!

Which currencies do you accept? We accept a wide range of currencies. You can select the currency you’d like to view prices in by selecting the drop-down menu at the top of each page on our website.

Are my personal details and credit card details safe? Yes, we only use secure payment platforms. If you are paying with a credit or debit card, you have the option to pay securely through PayPal.

Can I pay directly with my credit card? Yes, when you use the guest checkout option on PayPal you will be able to pay directly with your credit/debit card without setting up a PayPal account.

How quickly will I receive the CD key?

Instant Download

When the payment has been cleared and complete, you will see the code in your “Registerd Email”

If you registerd to our site and created a account, then you will recieve

the digital code to your dashboard!


How can I contact VBRAE.COM?

To get in touch, please submit a customer service request using our form here: Contact Us.

You can also use the “Live chat” to reach out to us.