Our unique CD key delivery system allows for instant and automatic allocation of CD keys. Once the customer makes payment and passes any fraud checks the CD key will be made available on their vbrae.com account and sent to their email account. This enables our customers to experience fast and efficient self-service any time of the day.

To protect against fraud, we will occasionally hold orders. If this happens you will receive the following message from us: “As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site. Your order will be reviewed by one of our agents.” Your order will manually be checked by one of our customer service agents and will usually cleared within approximately one hour or more. If we require any further information, we will contact you via email.

We hold first time orders for paypal for verification, if we need more we will send an email and ask for confirm evidence.

You can also open a support ticket here

What payment methods do you support? We support a wide range of payment methods, so you can select the option that works best for you. You can choose from:

• MasterCard
• Maestro
• Visa
• American Express
• Diners Club
• Discover
• PayPal
• Sofort
• Alipay
• Giropay
• Bitcoin
• iDEAL

We accept a wide range of currencies. You can select the currency you’d like to view prices in by selecting the drop-down menu at the bottom of each page on our website.

Yes, we only use secure payment platforms. If you are paying with a credit or debit card, you have the option to pay securely through PayPal or using stripe payment platform.

Yes, when you use the guest checkout option on PayPal you will be able to pay directly with your credit/debit card without setting up a PayPal account. You can also pay directly with a credit or debit card by selecting Stripe when paying for your purchase.

To get in touch, please submit a customer service request using our form here: Contact Us. We always try to respond to queries as soon as possible, but please try and avoid sending the same query more than once as this might delay our response. Please use the following form: Contact Us. Please do not send queries more than once as it will result in a delay in our response.

We also have “Live Chat” open a couple of hours a day