Privacy Policy

Effective Date: August 30, 2025 Last Updated: August 30, 2025

VBRAE is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy outlines our practices regarding data collection, usage, sharing, and your rights as a user of our platform.

1. Information We Collect

We collect personal data to operate our services effectively and securely. This includes:

  • Account registration details (name, email address, password)

  • KYC verification data for sellers (processed securely via Kycaid

  • Payment and transaction information (monitored by Clearsale

  • Communication history and support interactions

  • Technical data such as IP address, browser type, device information, and usage patterns

2. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information or opt in to marketing communications

  • Contractual necessity: To fulfill our obligations when you use our services

  • Legal obligation: To comply with applicable laws and regulations

  • Legitimate interest: To improve our services, prevent fraud, and ensure platform security

3. How We Use Your Data

Your data is used to:

  • Verify identity and eligibility for platform access

  • Process payments and deliver digital products

  • Prevent fraud and ensure transaction security

  • Provide customer support and resolve disputes

  • Comply with legal obligations and platform policies

  • Improve user experience and platform functionality

  • Promote products through targeted advertising campaigns

4. Marketing and Advertising

VBRAE uses third-party advertising platforms to promote products and reach relevant audiences. Specifically:

  • We use Kelkoo and Google Ads to market all products listed on our platform.

  • These services may use cookies and tracking technologies to deliver personalized ads based on user behavior and preferences.

  • You may see VBRAE product ads on external websites, search engines, and partner networks.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Account-related data is retained for up to 12 months after account closure unless required longer by law. You may request deletion at any time.

6. Data Sharing

We only share your data with trusted third-party providers for essential services:

  • KycAid for identity verification

  • ClearSale for fraud detection and payment review

  • Kelkoo and Google Ads for product marketing and advertising

  • Legal authorities when required by law

We do not sell, rent, or trade your personal data to third parties.

7. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Sensitive information is encrypted and stored securely.

8. Your Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your account and associated data

  • Withdraw consent for data processing (where applicable)

  • Object to or restrict certain types of processing

  • File a complaint with a supervisory authority if you believe your rights have been violated

9. Cookies and Tracking Technologies

VBRAE uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. These may include:

  • Essential cookies: Required for platform functionality

  • Performance cookies: Help us understand usage patterns

  • Marketing cookies: Used to deliver relevant ads and promotions, including via Kelkoo and Google Ads

You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies.

10. International Data Transfers

As VBRAE operates across multiple regions, your data may be transferred and processed outside your country of residence. We ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses where required.

11. Automated Decision-Making

VBRAE uses automated systems to help ensure platform integrity, prevent fraud, and streamline user verification. Specifically:

  • Transaction Monitoring: We partner with ClearSale, a trusted fraud prevention provider, to automatically review and assess payment activity. Their algorithms analyze behavioral patterns, device data, and transaction history to flag potentially fraudulent purchases.

    • If your order is flagged, we may request a Know Your Customer (KYC) review through KycAid to verify your identity and comply with legal and platform requirements. Failure to complete this verification may result in delayed or canceled transactions.

  • Seller Verification: Identity verification for sellers is handled through KycAid, which may use automated checks to validate submitted documentation and assess risk.

These automated processes are essential to maintaining a secure and trustworthy environment. If a decision significantly affects you such as a declined transaction or suspended account you may request human review by contacting our support team.

12. Children’s Data

VBRAE is accessible to individuals under the age of 16. We do not require parental or guardian consent before a minor can register or make purchases on our platform.

However, we recognize the importance of parental oversight. If a parent or legal guardian does not wish for their child to use VBRAE or make purchases, they may contact us directly to request review, modification, or deletion of the child’s account and associated data.

We do not knowingly collect personal data from children in violation of applicable laws. If we become aware of unauthorized use or data submission, we will take appropriate steps to address the issue.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted implies acceptance of the revised terms.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: support@vbrae.com

  • Mailing Address: Vbrae Games, Hantverksgatan 12, 313 31 Oskarström, Sweden

  • Phone: +46-73994088 (available during business hours)

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