Payment

I got charged but the order is canceled

If you were charged, and the order got canceled immediately, it means the funds are frozen by the payment provider and most likely will return to your account soon.

If this takes too long, please provide details about the transaction and the order number.

Should the problem persist for several orders in a row, please consider clearing cache and cookies, changing the browser, or using a different payment method.

As the last resort, contacting your payment provider might resolve the issue.

Still have questions?

If you still have a question, you can submit a support request here. Contact Support

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.